Refund policy

Thank you for shopping Emerson Charles! It is our greatest hope that you love every purchase, but we know that will not be true for everyone, 100% of the time. If for any reason you are unhappy with your purchase, please feel free to contact us at info@emersoncharles.com with the subject line ‘RETURN’.

RETURNS:

We will gladly accept items purchased online and returned within 14 days of the item being delivered to you. We will use the delivery date from the USPS tracking link provided at the time of shipment to calculate this date. All items must be returned in the condition they were received. We only offer store credit for returns. Returns must be received unwashed, unworn, and in new condition with original tags attached. Shoes must be unworn and in the original box.

 The following items are final sale:

  • Jewelry
  • Hair Accessories
  • Sunnies, Scarves, Hats, Bags, etc.
  • Items purchased with a discount code or promotion of 30% off or more
  • Sale Items

 Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After 14 days, we are unable to accept returns on any purchases.

We reserve the right to refuse a return if these conditions are not met.  

Please email info@emersoncharles.com for a return form to include in your package. Please use the subject line ‘RETURN’. Original shipping fees are non-refundable and return shipping is the responsibility of the customer. We do not provide return labels.

EXCHANGES: We only allow exchanges for a different size of the same item. If you need to exchange, you may do so within 14 days of delivery. Please email info@emersoncharles.com for an exchange form to include in your package. Please use the subject line ‘EXCHANGE’. Original shipping fees are non-refundable and return shipping is the responsibility of the customer. We do not provide return labels.

DAMAGED PRODUCT: We want you to have the best of the best. Before every order goes out, we inspect each piece for damages. Please keep in mind, we are human and may miss something. If this happens, you have 3 business days from the item being delivered to you  to contact us at info@emersoncharles.com with the subject line 'DAMAGED ORDER'. 

If you have any additional questions regarding our return policy, please email info@emersoncharles.com. Thank you!